At Flavwish, we want you to be completely satisfied with your clothing purchases. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted, as well as the process to ensure a smooth experience for you.
1. Eligibility for Returns
You may request a return for eligible clothing items under the following conditions:
Timeframe: Returns must be initiated within 30 days of receiving your order.
Condition: Items must be unworn, unwashed, and in their original condition with all tags and labels attached.
Packaging: Items must be returned in their original packaging to qualify for a refund or exchange.
Exceptions: Certain items, such as undergarments, swimwear, or items marked as “final sale,” are not eligible for return unless defective or damaged upon arrival.
2. Non-Returnable Items
The following clothing items are non-returnable:
Undergarments and swimwear for hygiene reasons.
Customized or personalized clothing items.
Items marked as “final sale.”
Gift cards.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer support team at support@flavwish.com or call [Insert Phone Number] with your order number and reason for the return.
Approval: Once your return is approved, we will provide detailed instructions and a return shipping address.
Shipping: Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Refund Policy
Refunds will be processed under the following conditions:
Timeframe: Refunds are issued within 7 business days after we receive and inspect the returned item(s).
Method: Refunds will be processed to the original payment method used at checkout.
Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect items).
5. Exchanges
We offer exchanges for eligible items under the following conditions:
Availability: Exchanges are subject to stock availability.
Process: Follow the same process as returns, specifying the item you would like in exchange.
Shipping: Customers are responsible for shipping costs associated with returning the original item, but we will cover the cost of shipping the replacement item.
6. Damaged or Defective Items
If you receive a damaged or defective clothing item, please contact us immediately. We will:
Offer a replacement or full refund at no additional cost.
Cover return shipping costs for defective or damaged items.
Request photographs of the damage or defect to expedite the resolution process.
7. Order Cancellations
Order Cancellation: Orders can be canceled before they are shipped by contacting our support team promptly.
Refunds for Canceled Orders: Refunds for canceled orders will be processed to the original payment method within 5 business days.
8. Important Notes
Items returned without prior approval or outside of the eligible return window may not be accepted.
We recommend using a trackable shipping method for your returns, as we are not responsible for lost or undelivered packages.
9. Contact Us
If you have any questions or need assistance with your return or refund, please reach out to us:
Email: support@flavwish.com
Phone: [Insert Phone Number]
Address: [Insert Address]